An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights. Please know the refund can and will only be issued once the product has been delivered back to us in its original packaging.
Please note that we are unable to accept any return of e-liquids ( online nor in-stores) that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.